8/19/2023 0 Comments Chatbot service![]() While many organizations are initially hesitant to hand the reigns of support to a bot, in practice a well-trained bot can handle as high as 91% of incoming chats with no human involvement. ![]() One of the most important benefits of chatbots in customer service is the ability of chatbots to provide consistent support around the clock. In fact, 90% of customers rate an “immediate” response as important or very important in customer service. Today’s customers expect fast support at any time of day. When someone asks, ‘what are the benefits of chatbots?’, 24/7 availability often jumps to mind – and for good reason. Read more: HSS Hire Switches to Comm100 Live Chat to Achieve 30% Chat to Conversion 2. HSS Hire adopted Comm100 Chatbot for this exact chatbot benefit and now see 30% of all live chats convert into a sale as their agents can provide fast and attentive support that helps drive conversion. This makes sure that agents are always available when high-value, sales inquiries come in that are more likely to drive revenue. Similarly, many organizations adopt chatbots to handle the basic, low-value queries. Read more: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot With a chatbot handling the basic requests, Canadian Blood Services saw that chat lengths increased as human agents could devote more of their attention to complex questions that needed more care and attention. It was launched so our agents can spend less time on simple queries, and more on the complicated and high-value queries.” – Denny Michaud, Customer Relations Manager, Canadian Blood Services “For us, the chatbot wasn’t launched to reduce agent headcount. Canadian Blood Services introduced Comm100 AI Chatbot with this goal in mind: With a bot in place, customer service teams can reduce repetitive, low-value work that consumes agent time. The promise of AI has always been the ability to move humans away from repetitive work, and this is one of the key chatbot benefits. Devote agent time to higher-value inquiries In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With unlimited capacity and availability, chatbot benefits go well beyond adding a little automation. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so much more.
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